3 Ways Digital Documents Drive Differentiation
    Title*3 Ways Digital Documents Drive Differentiation
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    Posted 10 December 2020


    As we gear up for a new year ahead, digital transformation continues to accelerate as law firms around the world reset their business strategies and embrace new ways of working. There’s no doubt that this year has brought with it many challenges for the modern firm, but it’s also presented a bevy of opportunities. 

    In response to the pandemic, many firms have fast-forwarded digital adoption as they embrace more agile working practices and look for new ways to drive business continuity. Looking ahead to 2021, we can expect legal transformation to continue to accelerate. Market conditions are rapidly changing, client demands are evolving and working practices continue to progress - the need for change has never been greater for law firms. 

    As competition heats up in the legal sector, there’s no question that law firms that invest in innovation will hold a very significant competitive advantage post-pandemic. Fundamentals such as collaboration, efficiency and effective client service delivery will remain key to professional success. However, firms that can effectively use legal technology to create scalable value and offer innovative solutions will come out ahead. 

    For law firms and legal professionals, implementing the right document automation solution can lead to significant gains in efficiency and client service. More importantly, it can help create differentiation in an ever-competitive landscape. Here, we look at three ways that modern firms can use document automation technology to stand out amongst the competition. 

    1) Generate Consistently High Quality Work

    If there’s one thing that every client expects from their legal provider, it’s consistent, high quality work. However, overworked lawyers, limited resources and tight deadlines can often lead to less than stellar legal work - and dissatisfied clients.  

    Legal document automation can help lawyers create more efficient, consistent and quality work. Using a document automation tool like Sysero, lawyers can quickly and easily automate documents and templates directly from within Microsoft Word, meaning there’s no need for them to learn new technologies or tools. By automating their most-frequently used documents, lawyers can greatly reduce the risk of human error, allowing them to focus on the larger matters at hand, rather than the minute details of drafting. 

    Additionally, document automation can help ensure that legal work is consistently delivered in the most compliant manner possible. With tools like Sysero, document workflows can be configured to embed compliance into lawyers’ daily work. As one lawyer makes a nuanced decision, it can be modeled into workflows and processes across the firm.

    2) Foster Stronger Relationships with Clients

    Today’s clients want quality insight and advice, and those firms that establish client relationships built on communication and collaboration are the ones that will last. However, too many lawyers spend valuable time on mundane, repetitive tasks - with McKinsey & Company reporting that more than 20% of lawyers’ time is automatable. 

    By implementing a document automation tool, you can reduce the amount of time lawyers spend on less value-added tasks so they can spend more time advising and partnering strategically with clients. Take for example how Vinge, one of Sweden’s premier law firms, has used document automation to bring enhanced value and efficiency to their client relationships. Using the firm’s document automation system - called Vinge Dox - lawyers can quickly and easily create new documents directly from the firm’s knowledge library. To generate a document, lawyers simply select the document they want and complete it by following a guided online questionnaire. 

    With Vinge Dox, lawyers can quickly search and generate new documents directly from Word. This not only greatly reduces the amount of time required from lawyers to create high-quality work, but also gives them more time to spend on providing strategic, value-added advice to clients.

    3) Deliver On-Demand Legal Transactions

    Today’s clients want more transparency, greater value and faster responsiveness from their firms. One way that forward-thinking firms are overcoming these challenges and creating much-needed service differentiation is by offering clients access to on-demand legal documents.

    Legal self-service portals leverage document and workflow automation to enable clients to instantly access and download firm-managed legal documents. To create an on-demand document, clients simply log into their firm’s portal where they can request a document (such as an NDA), provide the relevant information via guided online form, and then generate the firm-approved document. 

    As firms strive to find ways to stand out amongst the competition, legal self-service portals have the potential to create a clear competitive advantage, whilst enabling scalable, high-quality client service. 


    After a year of wholly unexpected events, it’s more apparent than ever that making an investment in your firm’s digital transformation is critical to being ready for the year ahead. If you’re ready to move your firm to the future, get in touch with us. We offer a comprehensive solution that ties together document and workflow automation to drive efficiency, quality and differentiation. 

    Now’s the time to change - and Sysero can help.

    SummaryHere, we look at three ways that modern firms can use document automation technology to stand out amongst the competition.
    Resource TypeBlog
    CategoryKnowledge Automation
    Created Date10/12/2020
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